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Terms & Conditions

Term of payment

Full payment is accepted for confirmation of all services. 

Terms of cancellation

In certain cases you may be eligible to receive a full or partial refund depending upon:
- the reason for your cancellation.
- the number of days before the services start your cancellation request is received.
- the amount expended by tour operators or service providers for your services. 
- the cancellation policy option you choose. 

Transportation and land tours - 
If you cancel 15 days or more before the start of the service: No cancellation fee. Fully refund. 
If you cancel 10 to 14 days before the start of the service: 20% cancellation fee
If you cancel 3 to 10 days before the start of the service: 50% cancellation fee.
If you cancel less than 3 days before the start of the service: 100% cancellation fee.

Yachts -
If you cancel 14 days before the start of the service: 50% cancellation fee.
If you cancel less than 48 hours before the start of the service: 100% cancellation fee.

Villas -

Helicopter - 
If you cancel 6 days or more before the start of the service: No cancellation fee. Fully refund.
If you cancel 24 hours to 5 days before the start of the service: 25% or 18,727++ Baht for reschedule fee and 50 % of cancellation fee. 
If you cancel 1 hour to 24 hours before the start of the service: 50% of reschedule fee and 100% of cancellation fee.
If you cancel less than 1 hours before the start of the service: 100% cancellation fee.

Fast Track -
Major change or cancellation is flexible if we received more than 48 hours and 100% cancelation fee is applied less than 48 hours of the start of the service. 

Please contact us if you have any questions about our cancellation policy. 

Other Conditions:

All confirmations must delivery via e-mail or chat applications only we do not accept bookings by phone. Prices are in Thai Baht, conversion to other currencies will be refer to the Bank of Thailand on reservation day. 

In case of cancellation by incident or emergency due to weather, sea conditions, any kind of road incident and etc. full payment will waive to your account accordingly or you can reschedule.

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